Return Policy

Frankenmuth Clock & German Gift Co.
966 S. Main Street
Frankenmuth, MI 48734
(989) 652-2933

Orders received AFTER 10AM EST will not be shipped until the next business day
FedEx shipping does NOT deliver or pickup on Saturday or Sunday

Return Policy

If you cannot find your answer in our FAQ, you can contact us.

Frankenmuth Clock Company will refund undamaged items returned within 30 days of receipt:
We will do our best to process the return quickly. Please allow 7-14 days for processing.

A 25% restocking fee will be charged for ALL returns and deducted from your refund along with any shipping costs incurred.

Shipping charges are Non-Refundable under any circumstances.

We recommend items be returned via:
FedEx (or) Insured Parcel Post
You must you use original shipping carton and packing materials.

If using UPS: Visit website for shipping instructions

- or -

Visit post Office shipping requirements.


NOTE Important Information

* You are responsible for all shipping charges. We do not refund shipping and handling charges under any circumstances.

A 25% restocking fee will apply to ALL returns.

All shipping costs are at the customers expense. 

* All items must be returned in original condition. 

* Include all original packaging, packing materials, manuals, and accessories. 

* A copy of original receipt must accompany all returns. 

* All refunds will be credited to the original purchasing credit card account number only. 

* For items damaged in shippng please refer to notice included with shipment. Or if there is any damage save ALL packing material and contact us within 5 days.

If Priority Mail Service-call your local Post Office.

Please call Frankenmuth Clock Company at (989) 652-2933 or e-mail us at:

Last Update October 21, 2021