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Return Policy

Frankenmuth Clock Company 
966 S. Main Street
Frankenmuth, MI 48734
(989) 652-2933


Orders received AFTER 10AM EST will not be shipped until the next business day
FedEx shipping does NOT deliver or pickup on Saturday or Sunday

Return Policy
If you cannot find your answer here write us
 

Frankenmuth Clock Company will fully refund undamaged items returned within 30 days of reciept:
We will do our best to process the return quickly. Please allow 7-14 days for processing.

* We recommend items be returned via:
FedEx 
(or) insured Parcel Post - 
We also recommend you use original shipping carton and packing materials.

if using UPS-Visit website for shipping instructions: 
www.ups.com/using/services/packaging/guideline.html

-or-

Post Office shipping requirements visit: :
www.usps.com/send/preparemailandpackages/preparingpackages.htm 

NOTE Important Information 

* You are responsible for all freight charges. We do not refund shipping and handling charges,
unless the refund is due to our error.

All shipping expenses are at the customers expense. 

* All items must be returned in original condition. 

* Include all original packaging, packing materials, manuals, and accessories. 

* A copy of original receipt must accompany all returns. 

* All refunds will be credited to the original purchasing credit card account number only. 

* For items damaged in shippng please refer to notice included with shipment. 
(or)
If there is any damage save ALL packing material and contact UPS 
within 10 days at (800) 742-5877 option 0
If Priority Mail Service-call your local Post Office
Also please call Frankenmuth Clock Company
(989) 652-2933
or
e-mail us at: sales@frankenmuthclock.com

 
 

Last Update May 20, 2014