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Return Policy

Frankenmuth Clock Company 
966 S. Main Street
Frankenmuth, MI 48734
(989) 652-2933



Orders received AFTER 10AM EST will not be shipped until the next business day
FedEx shipping does NOT deliver or pickup on Saturday or Sunday

Return Policy
If you cannot find your answer here write us



Frankenmuth Clock Company will refund undamaged items returned within 30 days of receipt:
We will do our best to process the return quickly. Please allow 7-14 days for processing.

All returns are subject to a 25% restocking fee. Shipping charges are Non-Refundable under any circumstances.

We recommend items be returned via:
FedEx (or) Insured Parcel Post
We also recommend you use original shipping carton and packing materials.

If using UPS-Visit website for shipping instructions: 
https://www.ups.com/ship/guided/origin?tx=5312741042111703&loc=en_US

- or -

Post Office shipping requirements visit:
https://www.ups.com/service-selector?loc=en_US
 



NOTE Important Information 


* You are responsible for all freight charges. We do not refund shipping and handling charges under any circumstances.

All returns are subject to a 25% restocking fee.

All shipping expenses are at the customers expense. 


* All items must be returned in original condition. 

* Include all original packaging, packing materials, manuals, and accessories. 

* A copy of original receipt must accompany all returns. 

* All refunds will be credited to the original purchasing credit card account number only. 

* For items damaged in shippng please refer to notice included with shipment. Or if there is any damage save ALL packing material and contact us
within 5 days.

If Priority Mail Service-call your local Post Office.

Please call Frankenmuth Clock Company at (989) 652-2933 or e-mail us at: info@frankenmuthclock.com.

Last Update August 24, 2019